Once the copay has been collected, the user can void the copay collection by reopening the Copay Collection window.
To void a receipt:
1. | Click on the icon to open the copay receipt. |
2. | Click the “Void” button. |
3. | Enter comments (e.g., reasons for voiding) in the Comments field. |
4. | Click the Void button to confirm the voiding of the receipt. This will reset the patient balance, effectively returning the icon to . |
5. | Click the icon to collect new copay. |
Note: Copay payment receipts can only be edited if it is not printed in InSync. If the receipt is printed, the user must completely void the record and reenter the copay.