Once the copay has been collected, the user can void the copay collection by reopening the Copay Collection window.

 

To void a receipt:

1.Click on theINSYNC~1_img388 icon to open the copay receipt.
2.Click the “Void” button.
3.Enter comments (e.g., reasons for voiding) in the Comments field.
4.Click the Void button to confirm the voiding of the receipt. This will reset the patient balance, effectively returning theINSYNC~1_img388 icon toINSYNC~1_img209.
5.Click theINSYNC~1_img209 icon to collect new copay.

Note: Copay payment receipts can only be edited if it is not printed in InSync. If the receipt is printed, the user must completely void the record and reenter the copay.